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FAQ

Questions? We've got answers.

1
What sets myCloud apart?

The 4th generation memory foam featuring open cell technology means it's the coolest sleeping memory foam on the market! Plus the unique triple layer formula provides the ideal amount of support and hug, meaning you won't sink into quicksand or feel like you're sleeping on a brick! Check out the Mattress page for more info.

2
Will it really be here in a few days?

Yes! We have remarkable warehouse teams who are digitally aligned so that when an order is placed, notification is made immediately! As long as your order is placed by 3:00pm Central, you will receive it in 1-4 business days!


3
What does the mattress feel like?

Like a cloud! Seriously, though, it feels pretty amazing. I described the feeling as, "suspended over the support foam so I don't feel the firm support, I float over it."

4
It's foam, is it hot?

Our 4th generation open cell technology means this memory foam is the coolest memory foam available. It may still be warmer than an innerspring mattress, and if you are sensitive to heat while you sleep, memory foam may not be right for you. Take our quiz to find your cloud!

5
What kind of base can I use? Do I need a box spring?

No! You can absolutely use one if you like, but myCloud mattresses can be placed directly on a platform, slatted base, or the floor. If you choose a slatted frame, the slats must be no more than 3" apart.

6
Is there a break-in period?

Yes, as with all mattresses. If you have never had memory foam, it may feel strange at first. We recommend giving your mattress 30 days of adjustment before you throw in the towel.

7
What is the benefit of purchasing a mattress from an e-commerce solution like myCloud?

We strive to always provide quality mattresses at an affordable price. As an e-commerce website, we're able to keep the prices down by utilizing vertical selling channels – without the need of a brick and motar store. It eliminates the middleman and saves customers a lot of dollars!

8
What's the myCloud warranty?

We love our mattress, and we stand behind it! Visit the Warranty page for full details on the 10-year limited manufacturer warranty.

9
I sleep with a pet, will that be OK?

Absolutely! Our mattresses are safe for people and their furry friends!

10
What is a California King?

A California King takes two twin mattresses and places them next to each other! This creates a split base for easy adjustment on either side, but you can also keep them flat and in sync.

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The 4th generation memory foam featuring open cell technology means it's the coolest sleeping memory foam on the market! Plus the unique triple layer formula provides the ideal amount of support and hug, meaning you won't sink into quicksand or feel like you're sleeping on a brick! Check out the Mattress page for more info.

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