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RETURNS

Stress-Free Trial

 

Sleep on it for 100 days. If you don't love it, get your money back. Stress-free means keeping it simple. All mattresses purchased through the myCloud® website automatically come with our 100-Night Trial Policy, and all customer support will be handled by myCloud.

We're confident in our mattresses, and nobody likes change. We ask that you sleep on your new mattress for two weeks before deciding to return it. Adjusting to change takes time, so give your body time to adjust to sleeping on a cloud.

 
 

100-Night Trial Policy

If for any reason within the first 100 nights of sleeping on your new myCloud® mattress you are not completely satisfied you may return it for a full refund.

More often than not, your original mattress will be donated to a local charity. If it is necessary to pick up your mattress, myCloud will make the arrangements and cover any related charges. The only limitation is the mattress you wish to return must be in the contiguous United States due to international logistics.

Please note, in all cases, the original receipt showing proof of purchase is required to take advantage of the 100-Night Trial Policy. This policy is limited to one return per household per year, and it must be exercised directly with myCloud no later than the 100th day following delivery of the mattress for which you want a refund.

Our 100-Night Trial Policy applies only to original purchasers of genuine myCloud mattresses purchased directly from mycloudsleep.com. The 100-Night Trial Policy does not apply to purchases of myCloud mattresses via any other authorized myCloud distribution channels, or from any other (unauthorized) sources. The 100-Night Trial Policy thus only applies during the period in which the mattress is owned and under the control of the original purchaser of that mattress. Further, to be eligible for the 100-Night Trial Policy, the Mattress must physically be within one of the forty-eight contiguous states of the United States.

PLEASE RETAIN YOUR PURCHASE RECEIPT.

 

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